Refund policy

Returns & Exchanges

What is your return policy?

We want you to be 100% satisfied with your purchase. Items in new condition can be returned or exchanged within 14 days of delivery. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us so we can make things right. To return or exchange an item, please contact us at orders@zivid.com.